Got any questions?

pub+ Overview
Technical and Account Issues
EDR+ Team FAQs
me&u
Responsible Gaming
Points and Rewards
Monty’s Rewards
Offers and Deals
Footy Tipping FAQs

pub+ Overview

  • pub+ is an app and loyalty program that rewards members with Deals, Benefits, Points and Coins, just for enjoying their local pub. And not just at one pub, but at over 350 ALH Hotels pubs across Australia. Use the ‘Nearby Venues’ feature within the pub+ app to find your nearest pubs.

    Members earn 1 point for every $1 spent on food and drinks, and once a Points milestone is reached a reward in the form of ‘Coins’ is unlocked.

    Gaming guests can register for a pub+ Play account to earn Points when gaming.

  • pub+ has been designed to reward you for enjoying your local pub. It's quick and easy to join and members can enjoy instant rewards, member-only deals, offers, plus more!

    Download the pub+ app from the App Store or Google Play and follow the on-screen instructions to join. Once you’re a member, scan your digital card and earn 1 point for every $1 you spend on food and drinks (yes, ordering your favourite parma with a side of chips counts).

    Once you reach 200 Points, you'll unlock a pub+ Coin to enjoy the pub your way.

    pub+ Coins allow you to choose which reward works for you, and how you like to enjoy your local. Choose the Coin that appeals to you the most, and it’ll be stored in your pub+ wallet, to be redeemed automatically on your next eligible transaction.

    You can earn Points and unlock rewards at 350+ pubs across Australia.

  • You must be 18 years of age or older to join pub+. Just head to the App Store or Google Play, download the app and sign up.

    You'll need a mobile phone number and email address to join, but once set up you'll be able to enjoy exclusive member benefits, offers, plus more!

    To use pub+ when gaming, you will need to speak with an attendant at one of our pubs and present a current and valid government-issued photo ID.

  • Yes, you must have the pub+ app downloaded on your phone. The only way to participate in the program is via the barcode on the digital card in your pub+ app. Scanning this digital card with every eligible purchase is key to earning Points and unlocking rewards.

    The pub+ app has convenient features to help you locate your nearest pub, view the bistro menu, book a table, start a table order, see what’s on, and view your special deals and offers. For the best experience, please ensure you enable location services when prompted so pub+ can show you nearby venues.

Your pub+ Account

  • Sharing is caring, but not in this case. Sorry! An eligible pub+ account requires a unique mobile phone number and unique email address. You cannot share your account with someone else, or have the same details on multiple accounts.

    You will also only be able to have one active pub+ card at a time. Only the registered member may use their pub+ card within the gaming room.

  • Once logged in, you can change certain personal details in your account, including updating your marketing preferences. If you have changed your mobile phone number or email address and need to log in with a new one, our multi-factor authentication allows you to access your account using a new number by sending a one-time password to your original email or original mobile phone number to ensure secure and legitimate access to your account. Because your details are private to you, please note our team members in your venue are unable to update your details on your behalf.

    Once you have a pub+ Play account used for gaming, certain account information will not be able to be updated without first seeking assistance from one of our in-venue gaming attendants. These fields will appear greyed out with a small padlock next to your information.

  • We require you to validate your email address because that's how we send important service communications, regulatory statements and notifications (where relevant), and promotional offers (but only if you've opted in to receive our pretty awesome and exclusive offers, competitions, and promotions). Verifying your email also helps us ensure the account genuinely belongs to you and is an alternative way to verify your identity and protect your account.

    Please note, you’ll need to use your mobile phone to open and click the email validation link. The link will not work on a computer. If you’re not receiving our validation email, before contacting us via the feedback form in ‘Account’, please check your Spam or Junk email folder. Please also check that you’ve typed in your email address correctly.

  • For more information on how pub+ handles your personal information please see our Privacy Policy and Collection Notice. 

  • The offer is delivered through the pub+ app after the successful registration of a pub+ account. Each pub+ member is entitled to select a sporting club that will receive sponsorship by ALH. This sponsorship will be equal to 5% of the pub+ member's total expenditure on food and beverages at ALH venues.

    Pub+ members must nominate within the pub+ app their chosen sporting club or organisation for them to receive sponsorship by ALH.  Members may only nominate one club at a time. 

    How to earn:

    1. Download the pub+ app and successfully register as a pub+ member

    2. Select the sporting club or venue you want to nominate to receive sponsorship by following these instructions:

      • Navigate to the ‘Accounts’ tab

      • Select ‘Clubs and memberships’ under ‘Manage your account’

      • Select ‘My club’

      • Enter your club code as provided by your club organiser

      • If the club name that appears is not your club, please click the trash icons and reconfirm your code with your club organiser

    3. Scan your pub+ digital card when making a food or beverage purchase

    Gaming, functions or Nightcap accommodation expenditures do not count towards the total expenditure for the Sponsorship Contributions promotion, only food and beverage expenditures will be counted.

    Participation in the promotion of Sponsorship Contributions is subject to the terms and conditions of the pub+ program.


  • Receiving communications from pub+ is the best way to hear about:

    • member-only promotions

    • limited-time and member-only offers and discounts

    • exclusive member pricing

    • competitions and prize draws

    • member-only bonus opportunities,

    • special events, and

    • what’s on at your local pub

  • If you're not seeing promotional emails, notifications, or text messages from pub+, it's likely that we have not yet received your marketing consent, or you have unsubscribed from marketing communications. . Without this consent, we're unable to send you information about how you can get the most out of your pub+ membership.

    If you'd like to start receiving updates from pub+ about exciting special offers, member-only deals, competitions, events, local venue news, and other promotions, simply navigate to the 'Account' tab in the app. Under the 'Manage your account' section, click on 'Communication preferences.'

    There, you can toggle on SMS and/or email communication channels to opt-in to receiving notifications and updates.

    We respect your privacy, so promotional messages are only sent to members who have explicitly provided consent. Update your preferences today to unlock rewarding offers and engaging content tailored to you and your local.

  • We'll always treat your personal details with the utmost care, however, if you do want to opt-out of receiving marketing communications, there are two easy ways to do so:

    Option 1: Using the pub+ App

    1. Open the pub+ app and log into your account

    2. Tap "Account" in the bottom menu

    3. Select "Communications preferences" under "Manage your account"

    4. Toggle off any unwanted communication channels

    Option 2: Using Opt-Out Instructions

    Each communication from us includes unsubscribe or opt-out instructions:

    1. Emails: Click the 'unsubscribe' link in the footer

    2. SMS: Reply 'STOP' to any message

    3. Push notifications: Manage in your phone's settings for the pub+ app

    Important Notes

    • Push notification changes may take up to 24 hours to take effect

    • Opting out of pub+ communications doesn't affect your preferences for other ALH brands. Please manage those separately through their respective channels.

    • For full details, please refer to our Privacy Policy.

  • You can delete your pub+ account via the app, following these steps:

    1. Open the pub+ mobile phone app and log into your Account.

    2. Select "Account" from the menu at the bottom of your screen.

    3. Scroll down and select "Permanently delete your account and update your profile information."

    4. Verify your mobile phone number to access your profile.

    5. Scroll down and select "Permanently delete."

    Deleting your pub+ account is not reversible. By deleting your account with us, it is like you never existed! While we would be sad to see you go, you can absolutely sign up again later using the same mobile number and email address if you choose.

    Please note, ALH Hotels is obliged by law to retain certain information about pub+ Play (gaming) membership accounts for seven years after your account is closed. Please refer to the pub+ Terms and Conditions for more information.

me&u

  • Yes, see below for steps to link your pub+ account to earn Points, apply member deals, and apply Coins from your pub+ wallet when ordering via me&u.

    Here’s how:

    1. To start with, open the pub+ app and tap the CARD icon located at the bottom of the screen.

    2. Click the ‘Copy’ button under the barcode

    3. Scan the me&u QR code on your table. Please note, scanning the QR code is essential for me&u to recognise the venue and link your card correctly.

    4. In the me&u app, click on the “link your pub+ loyalty card” button

    5. Enter/paste in your pub+ ID and click “link account”

    You have now successfully linked your me&u account to your pub+ account.

    If your accounts do not link successfully please ensure:

    1. your pub+ barcode number was entered into me&u correctly

    2. you have used the same email address or mobile phone number for both me&u and pub+ accounts.

    Once your pub+ account has been linked, continue to place your order as you would normally in the me&u app. Any pub+ deals or member prices will be applied at checkout, along with any pub+ rewards that you have earned.

    Please note, you are only able to link your pub+ account to one me&u account.

  • Your pub+ loyalty ID number (the number below the barcode) must be entered into me&u correctly; double-check that this is the case. The email address or mobile phone number used must also be consistent across your me&u and pub+ member profiles.

    If you're still having trouble, reach out to a venue team member for assistance, or by navigating to the ‘Account’ tab and submitting a request through the 'Account support' page.

  • me&u will not permit a $0 transaction, so if you have Coins that are reducing your amount owed to $0, please head to the counter to order instead of through me&u at the table. The team will then be able to pop through the transaction for you.

Points and Rewards

  • It’s simple to earn Points with pub+. When making a purchase, just open your app, click the ‘Card’ label from the menu at the bottom of the screen (or in the top right-hand corner on the ‘My local’ tab). Our team member will scan the barcode faster than you can say "cheers" and you'll collect 1 point for every $1 you spend (terms and conditions may apply). For gaming Points, you may need to wait up to 15 minutes after you’ve finished playing for your Points earned to appear in your account balance.

    If you’re placing your order via the me&u app, ensure that you have successfully linked your pub+ account to earn Points on your order.

  • Your pub+ Points balance is immediately updated and displayed each time you open and log into the pub+ app. For gaming Points, you’ll need to wait up to 15 minutes for them to appear once you've finished playing.

    Remember, your Points will automatically redeem for an ‘unlock moment’ once you’ve accumulated 200 Points.

  • For every $1 you spend on food and beverages, you'll earn 1 point.

    Once you accumulate 200 Points, you'll unlock a reward Coin, and your Points balance will reset to 0. Your Coin will be stored safely in your pub+ wallet.

    Coin balances are automatically redeemed on your next eligible transaction when you scan your digital card, or when ordering through me&u (once your pub+ card is linked)

  • Once you reach 200 Points and redeem your Unlock Moment for a Coin, your point balance will reset to zero and begin accumulating again until you reach the next 200 Points for another Unlock Moment. You can track your Unlock Moments and redeemed Coins in your wallet.

  • Because Points are automatically redeemed into an ‘unlock moment’ whenever your balance reaches 200 Points, you cannot stockpile Points.

  • The short answer: yes.

    The long answer: pub+ Points expire one year from the date you've earned them. For example, if you earned 10 Points on 1 September 2024, those 10 Points would expire on 31 August 2025.

  • Coming November 2024: 'GC Coins'!
    How it works:

    1. Collect at least $10 in GC Coins

    2. Ask a staff member at the POS to redeem

    3. The staff member will scan your digital card

    4. Redeem your GC Coins balance for a reward of your choice.

    For more information, please view our Terms and Conditions.

    Please note, GC Coins are always offered for redemption at a single fixed value of $2. And it is not available to Team members.

  • I'm glad you asked! The unlock moment is an exciting part of being a pub+ member. Once you have accumulated 200 Points, you'll earn an unlock moment.

    When this happens, keep an eye on the pub+ app for the big reveal. Once unlocked, you'll find a selection of pub+ Coins to choose from. Simply pick the one you want, and it will be added to your ‘pub+ coins’ (under ‘Rewards’) within the app.

    Once you have a pub+ Coin in your ‘’Rewards’, it will automatically be redeemed against your next eligible purchase.

    Unlock Moments expire 90 days after being earned.

  • There are six types of Coins:

    1. Beer Coin

    2. Wine Coin

    3. Spirits Coin

    4. Non-Alcoholic Beverage Coin

    5. Food Coin

    6. GC Coin

    The value of an individual Coin presented as a reward may vary in value between $2 and $10. Please note, however, GC Coins are always offered for redemption at a single fixed value of $2.

  • Once a Coin has been selected from the six options, we are not able to swap it to another Coin type.

    The value of the Coin will remain in your wallet and will be automatically deducted when you next purchase something from that category.

  • Yes, you can redeem multiple Coin types from your pub+ wallet in a single transaction, provided they match the categories of items you're purchasing. For example:

    • If you're buying both food and drinks, and you have both Food Coins and Beer Coins, the system will automatically apply both types of Coins to your purchase.

    • Coins will be used to either fully or partially cover the total value of your purchase, depending on your Coin balance.

    Note on Alcohol Purchases: While certain Coins may be redeemed for alcoholic beverages, ALH Hotels is committed to the responsible service of alcohol. We uphold the highest standards of responsible service across all our Australian operations, in accordance with our Responsible Service of Alcohol Policy.

  • From the day they’re unlocked you have 90 days to redeem your Food & Beverage Coins and 365 days to redeem your GC Coin. You can check how long you have to use an offer or your Coins by accessing the details in your pub+ wallet. Just navigate to the Rewards tab in the pub+ app.

Offers and Deals

  • As a pub+ member, you'll enjoy exclusive member-only deals and offers. These rotating exclusive deals can only be accessed through the app if you're a pub+ member. From discounted meals and drinks to exclusive promotions, the app is your key to accessing pub+ rewards features and benefits.

  • The redemption process depends on the specific offer. For some deals, you simply need to scan your digital barcode (accessible within the pub+ app) when making an eligible purchase, and the discount or promotion will automatically apply. For Activation deals , you must activate the deal before making a purchase to be eligible. Once activated, redemption is applied automatically when you scan your loyalty card at checkout, provided you meet the specific requirements, such as the minimum spend.

    Be sure to check the details on each offer within the pub+ app. This will clarify if any extra steps, like activation or completing a challenge, are needed to unlock the deal before scanning your digital barcode to redeem.

  • To ensure you receive your pub+ Points where there is table service, please follow these steps:

    1. Open a Tab: Make sure to open a tab at the register before placing your order.

    2. Connect your Card: Once your tab is open, the venue team will be able to link your pub+ card to any transactions at your table.

    Please note that you will not receive Points if your pub+ card is scanned after the order has already been processed.

  • Activation deals are special offers that can be unlocked in the app, including discounts, free items, or bonus points. To redeem a deal, activate it in the app before making a purchase, and it will be automatically applied when you scan your loyalty card at checkout (provided you meet any minimum spend requirements). Each deal will have its own terms and expiration date, so make sure to check them for maximum savings.

  • Any customer including team members with a pub+ membership can participate. Each deal has its own terms, so review the details to ensure eligibility.

  • Open the app, go to the “Rewards” tab, and click the “Activate” button to save the deal to your account. Deals must be activated before purchasing to be eligible for redemption. 

    Once a deal is activated, visit a participating venue, meet the minimum spend (if applicable), and scan your loyalty card at checkout. If you're ordering through me&u, be sure to link your pub+ loyalty card to your me&u account before placing your order. This ensures your activated deals are automatically applied at checkout. 

    Some deals may have exclusions or limited redemption, so check the deal details in the app.

  • Yes, you can activate multiple deals simultaneously. Each Activation Deal will remain in your account until redeemed or until it expires.

  • Yes, each deal has an expiration date. You can view the expiry details in the app under each deal.

  • Some deals allow for multiple or even unlimited redemptions. Check the deal details in the app to see the redemption limits.

  • If the deal doesn’t activate, ensure it hasn’t expired, and try restarting the app. If your deal isn’t redeemed when you scan your loyalty card, please contact our customer service team via the app. Go to “Account” in the app, find ‘Account support” and then select “Request support”. Include details such as the venue, transaction date, and the deal you attempted to redeem.

  • Yes, new deals are added regularly. You may receive notifications via the app, text message, email, push or social media. Be sure to enable notifications under “Communication Preferences” in the app to stay informed.

  • Yes, you can combine activated deals with other promotions unless stated otherwise in the terms and conditions.

Technical and Account Issues

  • Sign-in issues are often caused by poor internet connectivity (common in some venues) or the use of a VPN.

    To troubleshoot:

    • Disable any VPN or privacy features, including:

    • iCloud Private Relay

    • My Telstra App – Safe Browsing

    • Always On (Android) or Connect on Demand (iOS) VPN settings


    If the issue persists after disabling your VPN, please visit the following two pages and take a screenshot of each:


    Send both screenshots to our support team so we can investigate further.

  • The pub+ app is designed to work on a wide range of modern smartphones. To be able to get and  use the app, you'll need:

    1. an iPhone or Android phone that's no more than four years old, and

    2. the latest version of iOS (for iPhones) or Android operating system installed on your phone

    So long as your smartphone meets these basic requirements, you should be able to download (from the Apple App Store or Google Play Store), install, and use the pub+ app without any problems.

  • 1.     Update your app:

    a.     Open App Store (iOS) or Play Store (Android)

    b.     Search for "pub+"

    c.     Hit "Update" if available

    2.     Use mobile data; no VPN:

    a.     Make sure you’re using mobile data and not connected to Wi-Fi.

    b.     And not connected to a VPN

    3.     Check your phone's date/time:

    a.     Make sure it's set to automatic

    b.     Manual settings can cause login issues

    Still stuck? Give us a shout via our Customer Support webform.

  • You weren't asked for a password when joining pub+ because we use a secure mobile login process. From time to time we may request you to verify your number and we'll send a one-time passcode (OTP) to the mobile number you provided during sign-up. Using OTP is considered a secure way to authenticate due to its dynamic and time-limited nature. Sometimes for enhanced security pub+ may ask you to confirm a PIN via email, after you’ve confirmed the mobile OTP. This extra security step ensures only you can access your pub+ account. This verification helps protect your privacy and account security.

  • Firstly, refresh the Rewards tab, or close and reopen the app and see if that fixes it. You can refresh the app by using your finger to swipe downward from the top of the screen. It can take up to 15 minutes for an unlock moment to load to your account once 200 Points have been earned.

    If you still cannot see anything in the Rewards tab, navigate to the Account tab and scroll down to “Account support.” Using the app feedback link, simply send us a note, including any screenshots if relevant, where our service team will be ready to help. Unfortunately, your venue team will be unable to assist in matters related to the pub+ app.

  • There is an ‘Account support’ page within the Account tab within the pub+ app. Using the request support link simply send us a note describing your issue, including any screenshots or photos of receipts if relevant, and our service team will investigate. Please note, your venue team is unable to help with specific account issues related to your pub+ app.

  • If you encounter any issues or problems, please request support through the ‘Account’ page of the app. We're here to help and ready to sort out any issues when you need us to.

    Please note that Coins can only be redeemed in whole dollar amounts. For example, if your soft drink purchase totals $4.50 and you have $5 in Non-alcoholic Coins in your pub+ wallet, the entire value of your Coins ($5) will be redeemed, leaving a $0 balance in Non-alcoholicCoins.  However, if you started with $10 in Non-alcoholic Coins, you would still have $5 left after purchasing the same $4.50 soft drink.

  • To deliver a faster, more secure experience, the pub+ app is updating its minimum system requirements. Following our upcoming upgrade, the app will require iOS 15 or higher.  

    Q: My device is on iOS 13 or 14. What should I do?

    A: If your device supports a newer operating system, we highly recommend updating it! You can do this by going to Settings > General > Software Update. Once you update to iOS 15 or higher, you'll be able to use the upgraded pub+ app without a hitch.

    Q: What if my iPhone cannot be updated past iOS 14? 

    A: If you are using an older device (such as an iPhone 6 or earlier) that cannot update to iOS 15, you will no longer be able to access the pub+ app after the upgrade.

    Q: Will I lose my pub+ points, rewards, or account history? 

    A: Not at all! Your member rewards are safely securely stored in our system, not on your physical phone. If you later log into the app from a supported device,  all of your rewards and history will be right there waiting for you.


Responsible Gaming

  • You can request a printed copy of your activity statement at a venue by speaking with a member of staff. 

    Alternatively, you can request your activity statement through your pub+ app by following these steps:

    1. Navigate to either the Play or Account tabs in the navigation bar at the bottom of the screen in the pub+ app.

    2. Select “Gaming Preferences”

    3. Select “Request Player activity statement”

    The most up to date activity statement will be sent within 48 hours to the email address you set up in your account.

  • A self exclusion program is available to individuals who wish to voluntarily exclude themselves from one or more of our gaming venues. In undertaking the program, the individual agrees not to enter the gaming area and not to play gaming machines at the nominated venue(s), and they authorise our team to stop them from entering or remaining in a gaming area that they are excluded from.

    If you wish to self exclude, please reach out and have a chat with a venue team member. Our Player Protect Program comes from a place of care, and our team is trained to assist compassionately with respect to confidential and sensitive matters.

    Alternatively, you can access resources and support related to gaming and self exclusion by clicking on “Gaming Support” within the Play section of the app. This has information for:

    Terms and Conditions.

  • Voluntary pre-commitment (VPC) is a responsible gaming tool that allows you to set daily or weekly limits on the amount of time or money you spend on electronic gaming machines (EGMs). Once your limits are set, the system will notify you when you're approaching them, helping you stay in control of your play. ALH encourages the use of VPC to help you stay within your limits. Participation is optional, and you can update or reset your limits anytime, either in-venue or through the pub+ app. Please note, however, that there is a 24-hour cooling-off period for increasing your limits. VPC via pub+ Play is available at ALH venues in SA, NSW, QLD, and NT. In Victoria, the government-operated YourPlay system is offered at all ALH venues.

  • No, VPC is completely optional. You can still enjoy all the benefits of the rewards program, such as earning points and unlocking rewards, without setting pre-commitment limits. However, if you choose to use VPC, it provides an extra layer of control over your gaming, allowing you to set time and spending limits to help manage your play responsibly.

Monty’s Rewards

  • pub+ replaces Monty’s Rewards.

    For more details on this transition, please check for notifications within the Monty's Rewards app, on the Monty's Rewards website, and in any service messages sent to the email address associated with your Monty's Rewards account.

    Our goal is to provide you with a seamless and convenient experience as we upgrade to the enhanced pub+ rewards program. Should you have any questions or need further assistance , our dedicated team is here to support you throughout the process.

  • Monty's Rewards Points are not transferable to pub+. You have up until the 31st of January 2025 to redeem the balance of your Monty's Rewards Points. Any Points that are not redeemed by this date will be lost.

    Please visit the Monty's website at www.montysrewards.com.au for further information.